First Notification of Loss (FNOL)

The First Notification of Loss (FNOL) is a critical moment in the claims process, and we ensure it's handled with precision and speed. Our FNOL service is designed to capture all key details immediately following an incident—whether it's a collision, breakdown, or other vehicle-related event. From the very first call, we gather accurate and complete information, assess the situation, and guide the claimant through the necessary steps. This early-stage intervention is essential in minimizing delays and preventing data gaps that often lead to claim disputes or extended turnaround times. Our process is built around efficiency, empathy, and clarity—ensuring that customers feel supported while insurers receive clean, actionable data. Whether dealing with individual drivers or fleet incidents, we customize the FNOL process to meet the specific needs of our clients, with options for 24/7 availability, multilingual support, and digital data integration. The result? A streamlined handoff to downstream services like repair deployment, third-party engagement, or insurance claim submission—setting the foundation for faster, smoother, and more cost-effective claims outcomes. With us, the FNOL isn’t just the first step—it’s the first solution.