Third-Party Capture

Our Third-Party Capture service is designed to engage with non-fault third parties involved in an incident as early as possible, turning a potentially high-cost claim into a manageable and controlled process. Timing is everything—by reaching out immediately after an incident, we can offer assistance, introduce repair or replacement options, and guide the third party through a structured claims process, all while maintaining transparency and professionalism.

This proactive approach helps reduce the risk of third parties seeking external legal or credit hire support, which often results in inflated costs, extended resolution times, and reputational risk. Instead, we build trust and cooperation by offering fast support, reliable services, and a clear communication channel—ensuring that the third party feels taken care of without the need for unnecessary escalation.

Our trained claims specialists work closely with insurers, brokers, and clients to understand liability, manage expectations, and deliver solutions that protect both customer service and cost efficiency. We provide full documentation, secure consent, and maintain a consistent experience that aligns with regulatory and compliance standards.

Ultimately, Third-Party Capture isn’t just about managing claims—it’s about managing outcomes. Our method reduces indemnity spend, enhances customer satisfaction, and allows our clients to stay in control of the claim from the very beginning.